Dial 082 111 and follow the prompts for Contract Queries then Cancellations.
Vodacom charges a maximum cancellation fee of 75% which is determined by where a customer is in their contract.
If a customer cancels early on we will still need to recoup the handset and subsidies whereas later on in the contract the cancellation fee will be much less.
“Basically, if a customer wanted to cancel their contract our systems would look at the remaining monthly subscription as well as any additional pay-in they did on their handset. From there the system calculates what the customer owes and, as per CPA guidelines, we then reduce that amount by 25%